If a technician does not have a vehicle assigned to them, the customer will not receive an ETA with time. If a technician has a vehicle assigned to them, an ETA with a time will be sent to the customer in the notification.įor example: “Your technician is expected to arrive at 2:30 PM.” No assigned vehicle This notification is sent by email and text message and includes an estimated time of arrival (ETA), or a message stating that the technician will arrive ‘soon’.įor this notification to be sent, a technician must update their status to On my Way using the mobile app. You can easily process a full or partial refund, we have a whole article on this here.Customers can receive a notification letting them know when a technician is due to arrive at their job. We are also partnered with Google, so we will set up Google my Business on your behalf so your HungryHungry page can easily be found in search. You can add your own domain name to this if you like, our team will be able to go through this process with you. Yes, by signing up with HungryHungry, you will have your very own ordering website. I don’t have a website, can I still get HungryHungry? You can easily add an “Order” button to your Facebook that will link the customer to your HungryHungry page. Reach out to us if you need help with either of these things! How do I add HungryHungry to my Facebook? You’ll need to purchase your own SSL certificate though, and our tech team will be more than happy to chat with you about the process. If you’d like to mask the URL with your own domain, this can be done too. Simply create a button or link on your website to point to your HungryHungry page. You can also have your locations on separate sites but connected to the one backend. Yes! HungryHungry has a location selector page that will display the locations closest to your customer. I have multiple locations, can I use one HungryHungry account? Customer details are also stored in Hungry Hungry so that your customers can check-out quicker with saved addresses, email and payment details. These details are sent into OrderMate POS along with the order, so you can import these customers into My GuestList or a marketing package of your choosing. You get the details collected for each and every customer that orders from you. What happens with the customer’s data? Who owns it? Can I hide items or sections that are not available online?Ībsolutely! You can also set items as sold out. You will receive an email statement of all orders that have been paid, with a full breakdown of charges. We reconcile the orders automatically and the transfers will take place on Tuesday. We will do a bank transfer each week to your nominated bank account. This will automatically be sent to your customer via SMS! You also have the option to turn on our “auto-ETA” function which can SMS a pre-set ETA to your customers immediately. If you use OOHUB, you can accept the order and set an ETA time which it will then notify the customer via an SMS.įor POS you can do similar and enter the ETA time. Pick-Up, Drive-Up or Delivery Orders placed online will appear in your POS home screen and they will be flashing to grab your staff’s orders will process straight through.Īll the items ordered will print just as if they were ordered in the POS, meaning that all of your existing notifiers, and printer setup will work seamlessly! How does the customer know how long their order will be? You will need to do another import from the POS anytime you make changes so they can appear online. Once the items arrive in HungryHungry, all you have to do is add descriptions and photos (if you want). HungryHungry was built to work with OrderMate POS! The menu you’ve already set up in the POS gets imported into HungryHungry - we do this by creating a new price level so we can determine what needs to be imported. How does my menu sync between OrderMate POS and HungryHungry? For example, we would refer to Delivery, Drive-Up, Pick-Up & Room Service as different fulfilments. Hungry refers to each of our 'Order Types' or Products as Fulfillments. HungryHungry FAQ Answers to some of the most common questions we get asked.
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